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Cityworks Asset Management
Cityworks is a powerful, flexible and affordable GIS-based Enterprise Asset Management (EAM) solution. Built exclusively on ESRI's leading GIS software, Public Works and Utilities can inventory physical assets, issue and track work orders, and manage customer needs in one seamless environment. Cityworks' proven map-based technology is scalable, easy-to-use and based on open technology..
Azteca System's flagship product is Cityworks, a GIS-based asset and enterprise asset management tool for public works. Cityworks core functionality is built as an extension to ArcView GIS, with additional tools that meet specific needs. Cityworks contains a detailed asset inventory for sewer, water, stormwater, streets, signs, traffic, and parking. Cityworks also supports the ability to create service requests and work orders, inspections, tests, work tasks, resource (labor, material, equipment) tracking, Microsoft Office integration, GIS management tools, network tracing, custom data fields, and reporting. There are also a number of additional tools to help support specific functions.
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ICityworks is designed for a wide variety of people involved in the maintenance and operations of infrastructure and assets. Cityworks is an easy-to-use map-based work management application used by maintenance and operations personnel as an extension to the ArcGIS environment. It can also be configured to run without a map view for users just needing access to work order and service request information. Cityworks includes service request functionality to capture and respond to customer concerns; creation and tracking of work orders; search and ad-hoc reporting tools for service requests and work orders; inspections and tests; built in, fully integrated support for GIS and user level administrator tools.
A key element of Cityworks' design is its flexibility in asset and activity management. For users that have embarked on developing a GIS database for their agency, Cityworks' asset-based management is a preferred approach. Cityworks utilizes the GIS database as the core asset inventory with no linking, integration or synchronization required. Using this management model, work activities are directly connected to specific assets, rather than general locations such as addresses. While work orders and service requests are located using a geo-code layer, such as a street centerline or parcel layer, they are associated with the actual asset or assets inventoried in the GIS. For users that have partially developed or no GIS asset inventory, Cityworks supports work orders and service requests using addresses. This approach allows users to perform work management while still developing an asset inventory.
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CityworksEX – ArcGIS® Extension: CityworksEX is designed as an extension of the standard ArcGIS interface. Built for maintenance and operation staff desiring the benefits and functionality available from the GIS interface while managing and performing maintenance activities and investigating and resolving customer concerns. Cityworks is accessible from a palette of tools that can be positioned anywhere on the map view. Beyond Cityworks, users can also take advantage of any other extension offered by ESRI, ESRI Developers and those created by the users. CityworksEX – ArcGIS® Extension and an asset-based Work Order. The work order is linked to a GIS asset and displayed in the map view. Historically, maps have proven important for maintenance and operations. However, maintenance and operations staff typically are not GIS users. Professional level GIS interfaces can be complex. CityworksEX and the ArcGIS interface can easily be simplified providing a subset of key functionality controls commonly used by maintenance and operations staff and presented using intuitive icons. The result is an easy-to-use map-centric interface with all the power and flexibility of Cityworks optimized for the end user.
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CityworksSA – Standalone: CityworksSA is designed for users who interact with work orders and services requests on a daily basis, but do not need or want a map display. Standalone can be configured to access and edit GIS asset infrastructure data without the map view.
Designer is the primary tool used to configure and customize Cityworks. Designer allows the database administrator to setup domains, assign user rights, import table data (codes), set up work order templates, employee lists, and perform other basic software setup functions. This includes organization of hierarchies, additional information for permits, work scheduling, measurement labels, and ArcGIS configuration. Cityworks supports a robust security model well suited to enterprise asset management. Through the implementation of domains and domain administrators, users and groups can be created. Each user and user group can be assigned a wide range of data access permissions. Create, update, and view permissions can be set for all work management activities and data fields. Designer also provides a customization environment for key data forms and fields. The ability to change field labels, colors, and other font characteristics for each domain allows easy customization throughout the enterprise.
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Cityworks Call Center is unique in that it is integrated within the GIS environment. For virtually all aspects of call centers, this integration provides a tremendous advantage over traditional call center approaches. For call takers, incident locations are easily mapped using standard, flexible geocoding (addressing).
As caller information is entered, the map view will center over the incident location and will also display other service activities currently in process in the area. The call taker obtains information from the caller such as the type of service requested, address, and name. In addition, each problem type can have a series of user-definable questions that need to be asked of each caller. This helps reduce call taker training for specific types of problems. Call takers merely ask pre-defined questions, and record answers.
The questions and answers remain as part of the service request information, and are passed onto investigators and field crews.
Frequently, multiple calls are made about the same problem, yet callers live on different streets near the problem. Traditional, non-GIS call tracking systems are unable to resolve these clustering issues, resulting in multiple service requests for the same problem. Cityworks eliminates this issue by allowing call takers to not only see complaints geographically, but to simply add callers to an existing request, if appropriate.
Call Center also provides a work history and status report of service activities. If a customer calls back to check on the status of an earlier call, the call taker can provide up-to-date information as to the activities related to their request.
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Cityworks InboxTM: designed as a browser-based solution for field operation maintenance staff to access assigned work orders and services requests. Inbox can be used via a local network or for remote facilities through a wireless network. Inbox functionality includes viewing and updating work orders and service requests, map view and attribute listing of GIS asset data. For map view and asset data, Wireless requires ArcIMS.
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